Shipping policy

Orders, Delivery & Contact

Orders are processed and the packaging process starts right away. Packing process involves confirming stock availability, printing labels, packing orders and confirming courier collection. For any changes to a processed order please contact us at claire@crownfoods.co.uk, we will do everything possible to be able to assist you with last-minute changes. If the transaction has been processed then we will not be able to amend the order. An additional order with the correct items will need to be placed.

Delivery is Monday – Friday 9am – 6pm

You do need to be in to accept your frozen food delivery, no frozen items will be left without being physically accepted. Any redeliveries of orders can be arranged, there will a redelivery charge for this service.

Any deliveries of fresh or store cupboard items will be left at your own risk with your agreement.

You will be notified by Crown Foods prior to your delivery day to make sure that you will be in. You will be given a time frame that we will try and deliver within but delivery times may be extended in some circumstances but we will always try and keep you updated.

We always try to deliver your order within 3 days of receiving your order but if we have a large demand for particular products the delivery might be extended but you will always be notified.

Delivery dates may be extended if we are unable to get in contact with you and may impact on delivery within 3 days.

Products are sold at bag weight value specified on the product pages and the piece count can vary and is only an approximate count.

Please get in touch if you have specific allergies and you need to see a full ingredient list.

Our home delivery service means we can deliver direct to your door. If you are within the immediate area your delivery will be included, if you are further afield we can still deliver but it will incur a delivery fee.

To get in touch with us, please call 07887553795 or email: claire@crownfoods.co.uk